Wednesday, 17 January 2018

7 Influencer Marketing Trends That Will Rule 2018

Influencer Marketing Trends 2018

Influencer Marketing Trends 2018 While influencer marketing boomed in 2017, it's been on the rise for a full decade. In fact, we first posted about it in 2008 after we attended a session at SES San Jose on social media analysis and tracking. Ten years later and influencer marketing has evolved from a rising trend into a proven marketing strategy, causing more and more B2C and B2B companies to start influencer programs of their own. As influencer marketing has gained steam, it’s earned a more dedicated spot in the digital marketing mix and become more approachable in the eyes of marketers. As our own CEO Lee Odden, a longtime advocate for influencer marketing, regularly says:
Everyone is influential about something.”
But as marketers dive deeper into the influencer marketing waters, they wonder how the tide will change and ultimately force them in a different direction. Having executed influencer marketing programs for both B2B and B2C brands for the past several years, we’ve had a front row seat to the evolution of influencer marketing. To give you a glimpse into where influencer marketing is already heading and help you stay on top of your influencer game, here are seven influencer marketing trends that are taking over 2018.

#1 - Full steam ahead for influencer marketing programs.

We touched on it briefly earlier, but as influencer marketing becomes more approachable with tools like Onalytica, Traackr, BuzzSumo, and others, it will also become more popular. For 2018, this means that more and more brands will come online with influencer marketing programs, including both B2C and B2B brands. But what does this mean for your influencer marketing strategy? It means your competition could soon be doing their own influencer marketing campaigns, making it all the more important that your campaign sets itself apart from the rest. Through unique influencer relationships, helpful insights, and new media types, you could take your influencer campaign from “first” to “best.” Or both. Both is good. Read: 20 Inspiring & Actionable Influencer Marketing Tips for The Modern Marketer

#2 - Brands are looking to be bold, loud, and different.

With more B2B and B2C brands amping up their influencer marketing, brands are thinking of new and innovative ways to differentiate their campaigns. With great content serving as the foundation for any campaign, brands are hoping to stand out by offering unique, bold, and intuitive user experiences, generating an added level of excitement and further engaging audiences. To level up our own influencer marketing user experience, we created an interactive infographic featuring 15 quotes from digital marketing influencers to generate awareness of our agency prior to the Digital Marketing Summit in Minneapolis this past summer. This not only helped engagement with our audience, but it also helped us create something that our influencers were proud to contribute to and share. Interactive Influencer eBook Example

#3 - Brand focus on business results.

At the beginning of its time, influencer marketing was all about reach and awareness. By tapping into an influencer and leveraging that relationship, you could gain the ear of an entirely new audience. Multiply that affect with the number of influencers you work with, and you have a rapidly growing audience. Influencer marketing is no longer just about audience growth, though. Brands are and will turn to influencer programs to drive conversions and engagement, too. What will that look like? From our vantage point, you’ll see an influx of influencer and brand hosted webinars, live stream Q&A’s, endorsements, and other bottom of funnel influencer content. [bctt tweet="#InfluencerMarketing is no longer just about audience growth - @aleuman4" username="toprank"]

#4 - Influencers turned brand ambassadors.

What’s one thing brands are missing when it comes to influencers and their relationships? Oftentimes, it’s exclusivity. Having an influential thought leader all to yourself is a promising premise as it means you are their sole partner in your industry. Well, brands are realizing that this opportunity exists and are getting ready to establish more long-term relationships with influencers. No longer seen as a one-off campaign strategy, brands will start to reach out to influencers for more long-term partnerships. This will result in influencers adopting the role of “brand ambassador” and serve almost as an extension of your internal marketing team. To do this within your own influencer programs, you need to develop your relationships with influencers instead of just reaching out when there’s a need. For example, you can create a VIP program or hub where your influencers can come together and collaborate, share ideas, and become a bigger part of your brand. With this continued nurturing and collaboration, influencers will become more like spokespeople, representing the brand at events, in videos, and through their own content. [bctt tweet="#Influencers will adopt the role of brand ambassador and become an extension of your internal #marketing team - @aleuman4" username="toprank"]

#5 - Campaigns with more money, more capabilities.

Remember when we said that influencer marketing is popular, forcing brands to up their influencer marketing game? One surefire way brands can try and elevate their campaigns is through an increased influencer marketing budget. In fact, you can bet on it. In our Influencer 2.0: The Future of Influencer Marketing research report, 55% of marketers reported in that they plan to increase their influencer marketing budget in the coming year. With deeper pockets, brands can invest more into developing their influencer relationships and in creating more high-quality content. For example, brands have more freedom to offer gifts to their influencers in an effort to strengthen their relationships. Plus, an increased budget allows brands to create more “expensive” content like a video series, interactive eBooks, motion graphics, and more. Read: 5 Examples of Influencer Marketing in Action Across the Full Customer Journey

#6 - Influencers are being strategic with their own brand.

As the influencer marketing bandwagon continues to roll, influencers have the ability to be more strategic in aligning themselves with different B2B and B2C brands. With more brands approaching them for their contributions, they can be more thoughtful with the partners they choose to work with and how the partnership will help them grow their personal brand and network. Because of this, your programs will need to be custom-made for the influencers you want to work with. For example, one of our clients was looking to target C-suite leaders at law firms, which lead to the creation of a customized influencer eBook campaign that featured influencers in the legal profession, and delivered extremely thoughtful and relevant to our audience. Niche Influencer eBook Examaple If there isn’t a perfect fit or relevant value that you’re bringing to the table, your ideal influencers will move on to another brand that does. The influencer has the power of choice in this scenario, so make sure to research your influencers beforehand to create a campaign they can’t say “no” to.

#7 - Influence transcends platforms.

Now that influencer marketing programs are beginning to expand in size, budget, and tone, brands are also looking to expand their programs onto new platforms and channels. This helps extend the reach of their influencer marketing programs, enabling brands to engage new audiences that were otherwise lost to them. What kinds of channels are we talking about? Periscope, Snapchat, Instagram, YouTube, and others come to mind as it can be challenging for brands to build up audiences on them — especially if your brand voice is more sophisticated.

Become Influencer Marketing Royalty

As you head off to execute your influencer marketing programs using the trends above, take advantage of these top influencer marketing tools to track your influencer relationships, performance, and more.

The post 7 Influencer Marketing Trends That Will Rule 2018 appeared first on Online Marketing Blog - TopRank®.


Article Source: http://bathseoexpert.blogspot.com/2018/01/7-influencer-marketing-trends-that-will.html

Monday, 15 January 2018

4 Top Trends in Customer Centricity to Drive Digital Marketing Success in 2018

Consumer Trends Marketers Need to Know

Ask any digital marketer if they’ve been able to set their strategy on autopilot over the past decade, and I bet you’ll get a laugh or two—as well as an emphatic “No.” If we’ve learned anything it’s that the digital landscape is simply too fast-changing to keep the business as usual mindset.

But while the global rise of the internet, the explosion of social media, and the development of mobile technologies and other digital tools and platforms are undoubtedly “to blame” for the constant state of change we operate in—it’s really the everyday use of these innovations that requires our flexibility and attention.

Simply put, thanks to these modern essentials, our behavior, expectations and attitudes as consumers have changed—and they’ll continue to. The mobility and network access enabled by mobile phones and tablets, coupled with the incredible amount of content now available (thanks content marketers), means consumers now have the majority stake in developing their own customer journey.

In fact, last year comScore reported that users spend an average of 69% of their media time on smartphones—and other research shows that the great majority of people use the internet and mobile technologies to research products before they buy.

But what’s the next stage of evolution in consumer behavior? And how can digital marketers adapt their strategies to fit with consumers want and expect?

Below we highlight some of the consumer trends that will have (and are already having) a big impact on digital and content marketing in 2018 and beyond.

#1 – Voice-activated personal assistance will continue to shape consumer behavior.

While voice-command technology began to emerge in the early part of the century, it’s taken on new life over the past couple years thanks to the emergence of mobile personal assistants, and the birth and increasing adoption of tools like Amazon Echo, Cortana and Google Home.

To put it simply, these voice-activated technologies just make life simpler. According to Think with Google’s research, the top reasons people turn to voice-activated speakers are:

  1. It allows them to more easily multitask.
  2. It enables them to do things faster than other devices.
  3. It empowers them to instantly get answers and information.
  4. It makes their daily routine easier.

What does this mean for brands and marketers? Google says their research also shows that people welcome brands to be part of their experience, and they’re open to receiving information that’s helpful and relevant to their lifestyle.

Think With Google Stats on Personal Assistants

Image Credit: Think with Google

As a result, brands and marketers have the opportunity to explore digital advertising opportunities in this arena. But, perhaps more immediately important, optimizing for voice search is critical.

According to Gartner predictions, 30% of all web browsing sessions will be done without a screen by 2020. Some voice search optimization tactics include focusing on featured snippets, using more conversational keywords and content structure, and adding structured data markup to help search engines better understand the context of the content you’re providing.

#2 – Consumers want to experience a brand, product or service before they buy—and video is the conduit.

I think it’s safe to say that video is no longer an emerging or rising marketing trend—it’s part of the now and the future. According to Content Marketing Institute (CMI) and MarketingProfs’ 2018 content marketing benchmark reports, 72% of B2B marketers and 76% of B2C marketers use pre-produced video as part of their strategies.

It’s certainly not difficult to see why video has taken off. Humans are visual creatures by nature, and as the internet, social media and technology have evolved, consumers are spending an increasing amount of time in front of the screen—elevating video as a preferred engagement medium.

But a bit of change is in the air. Consumers don’t just want engagement these days. They’re also looking for an experience—especially when it comes to products they’re interested in.

According to other research by Think with Google, video is straight up changing how people shop. In fact, in the past year, 40% of YouTube users turned to the platform to learn more about a product before they purchased it. In addition, the watch time of “Shop with me” videos—where viewers actually follow video creators as they shop—has increased a whopping 1,000% over the past two years.

YouTube Research by Consumers Statistic

Image Credit: Think with Google

Essentially, consumers are going beyond third-party review sites and word-of-mouth referrals, and looking to video content to learn the good, the bad and the ugly about the products they’re pondering. This means it’s time for B2B and B2C brands alike to elevate the stories they tell using video. Here’s what Think with Google had to say:

“Since many users aren’t going to be able to physically touch a product before they buy it, brands need to come up with creative ways to help people ‘experience’ it online. Think of ways to bring your product to life online so it stands out—like using virtual reality or augmented reality—such as L’OrĂ©al’s Makeup Genius app that lets users virtually try on makeup.

“There’s a whole community of creators testing and evaluating products, including yours. That means users will be validating any claims you make, so make sure your product can live up to them.”


Consumers are looking for an experience - especially when it comes to products they’re interested in. #digitalmarketing #videomarketing @CaitlinMBurgess
Click To Tweet


Read: Report: What Marketers Need to Know About the ‘State of Video Marketing’

#3 – Consumers are growing more curious—as well as more impatient.

To say the least, 2017 was an interesting year socially, environmentally, and—of course—politically. As the year unfolded, it’s no surprise that people turned to the internet and search engines to get a better understanding of what’s happening in their communities, countries, and around the world.

From Google’s perspective, the wide world of search in 2017 also unveiled new consumer behaviors. In yet another recent Think with Google piece, 2017 saw a “new super-empowered consumer” take shape.

“We found that people are more curious, more demanding, and more impatient than ever before,” the article said. “We saw evidence of this throughout 2017, and it will be critical for marketers to understand these new behaviors as they move into 2018.”

Essentially, people are getting more specific than ever in their searches—and they expect and demand useful, relevant information quickly. The takeaway for marketers here is that long-tail search term variations will expand—and perhaps even become a new normal. As a result, there’s no better time to double-down on creating—what TopRank Marketing likes to call—best-answer content.

What does best-answer content look like? In a nutshell, best-answer content is:

  1. Addressed to a specific audience
  2. Addressed to a specific query
  3. Substantial
  4. Comprehensive, addressing complimentary queries and crosslinking
  5. Not blatantly promotional

As our CEO, Lee Odden, so eloquently once said: “Stop creating content. And start making answers.”

This should’ve always been part of a marketers mission, but it will be even more critical in the years to come as search and consumer preferences evolve.

In addition, use the data and insights at your fingertips (and pursue new sources) to get a deeper understanding of audience needs, wants and attitudes, develop more holistic consumer personas, and create content and messaging that is highly-personalized. Personalization will be key for meeting consumer demand and expectations.


Stop creating content. And start making answers. - @leeodden #contentmarketing #BeTheBestAnswer
Click To Tweet


#4 – Distrust is at an all-time high—which calls for more transparency and authenticity in marketing.

We’ve know for a while that consumers are becoming increasingly weary of advertising and brand messaging. But over the past couple years, the general state of trust across the globe has “imploded.”

The 2017 Edelman Trust Barometer Survey—an annual trust and credibility survey—showed the largest-ever drop in trust across the world’s four major institutions: business, government, media and NGOs.

2017 Edelman Trust Barometer

In the Executive Summary, the opening note is actually titled “The Implosion of Trust,” and it cites major social, economic and political upheaval—and rising “fake news” speculation—as the unsurprising culprits. But the good news is that Edelman’s findings also show that business is the “last retaining wall” of trust.

As a result, it’s more important than ever for brands and marketers to commit themselves to transparency and authenticity in all that they do. From embracing both positive and critical consumer feedback on public forums and social media, to losing the jargon and developing a more human voice—transparency and authenticity need to be baked into your strategy, rather than being afterthoughts.

One way to add both value, authenticity and credibility to your marketing efforts will be through the use of influencers. Influencer marketing has exploded over the past couple years, and it’s not going anywhere in 2018. Regardless of the type of content, there’s always an opportunity to include credible voices and opinions that will touch and resonate with your audience.

Read: Our Top 10 Influencer Marketing Posts of 2017 Plus Thoughts on 2018

The Only Constant is Change

As you move forward in 2018, now is not the time to set and forget your digital marketing strategy. On the contrary, you need to be at the ready to make meaningful change.

The fact of the matter is that consumers are playing an increasingly powerful role in their buying journey—and brands and marketers need to embrace this if they’re going to survive and thrive into the future.

Content is at the core of every digital marketing strategy. What other trends do marketers need to be on the lookout for? Read Content Conversations: Content Marketing Predictions for 2018 featuring insights from Ann Handley, Joe Pulizzi, Chris Brogan, Alexandra Rynne, Tim Washer, Dayna Rothman, and Chris Moody.


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The post 4 Top Trends in Customer Centricity to Drive Digital Marketing Success in 2018 appeared first on Online Marketing Blog - TopRank®.


Article Source: http://bathseoexpert.blogspot.com/2018/01/4-top-trends-in-customer-centricity-to.html

Friday, 12 January 2018

Digital Marketing News: What Marketers Think about AI, Autonomous Stores & GSC Adds Data

Infographic: What Marketers Really Think About Artificial Intelligence A new infographic shows 47% of marketers consider artificial intelligence (AI) to be over-hyped. In addition, 43% of marketers believe vendors overpromise and underdeliver when it comes to AI. AdWeek Can Autonomous Stores Catch On? Brick-and-mortar stores are testing out an automation model, functionally converting their stores to vending machines. These may increase convenience and service levels for some customers, but many remain doubtful that this will take off in a big way. MarTech Today Google Search Console Adds 16 Months of Data Can I get a heck yes?! Google has confirmed that Google Search Console will now be able to show 16 months of data versus the typical 90 days. This is currently available in their beta version for some users, with a larger rollout pending. The SEM Post The State of Video Marketing: Distribution, Topic, and Budget Trends Marketers are saying that social media brings them the highest ROI for digital video distribution, followed by email. In addition, 50% of respondents are transferring budgets from traditional media budgets to finance digital video and 37% are reallocating budgets from digital media. MarketingProfs Hulu Hits $1 Billion Ad Milestone In 2017, Hulu hit a record for video advertising revenue at $1 billion. They also saw a 40% rise in subscribers year-over-year in 2017 for video-on-demand and Live TV products. MediaPost Self-Driving Cars Have Landed at #CES2018, and Marketers Really Need to Pay Attention Self-driving cars are more than just a surreal future world pipe dream — they’re well on their way to becoming a real disruption to our typical interactions with transportation. Aside from the daily interaction, self-driving cars can also serve as a site for real-time marketing communications. HubSpot Forrester: Mobile will drive 69% of search ad growth by 2022 Mobile Marketer reports: “Mobile phones will drive most of the expansion in paid search ad spending, contributing an estimated 69% of the $19 billion in growth by 2022, according to Forrester research.” Mobile Marketer How Marketers Are Turning Your Car Into a Branded Experience Talking to your car isn’t as strange of a thought as it once was. But marketers and tech platforms are toying with the idea of taking this to the next level — providing helpful, timely information to consumers on-the-go. AdWeek Why Brands Will Go To Extremes — Lengthwise — With Digital Video In 2018 Marketing Dive reports: “In 2017, marketers spent 2x as much on online video than they did on TV ads. While standard 30-second ads aren't going away, brands are increasingly experimenting with a wide array of video formats that push extremes length-wise.” Marketing Dive Google Is Sunsetting Adwords Review Extensions Next month, Google will be removing the text ad extensions that allow advertisers to highlight 3rd-party reviews within their ads. If you have used these extensions and want to keep the data, export it in AdWords this month. Search Engine Land New Data Reveals It's Time to Change Your Headline Strategy New research from Buzzsumo revealed some surprising insights about headlines that play best on Facebook — including which word combinations get the most engagement, and which to avoid. Social Media Today On the Lighter Side: M&M's debuts touchdown dance contest for Super Bowl - Mobile Marketer Billy Mann Discusses Video Humor as a Tool for Marketing - Small Biz Trends TopRank Marketing In the News: Debbie Friez - 2018 Digital Marketing Trends From 20+ Marketing Experts - Hot in Social Media Josh Nite - Annual Content Planning: How To Kickstart Filling Your Editorial Calendar - HeidiCohen.com Lee Odden - What’s Trending: Bring It On, 2018 - LinkedIn Marketing Solutions Lee Odden - Social Media Experts and Influencers, to Follow in 2018 - SocialChamp Lee Odden - 5 Expert Tips To Refine Your Content Marketing Strategy For 2018 - Marketing Insider Group Lee Odden - Meet the Top 21 B2B Influencers to Watch in 2018 - B2B News Network Lee Odden - How To Research and Create Evergreen Content - BuzzSumo What was the top digital marketing news story for you this week? We’ll see you next week when we’ll be sharing all new marketing news stories. Also check out the full video summary on our TopRank Marketing TV YouTube Channel.

The post Digital Marketing News: What Marketers Think about AI, Autonomous Stores & GSC Adds Data appeared first on Online Marketing Blog - TopRank®.


Article Source: http://bathseoexpert.blogspot.com/2018/01/digital-marketing-news-what-marketers.html

Wednesday, 10 January 2018

How to Become a Better Data-Informed Content Marketer

Data-Informed Content Marketing Tips

Data-Informed Content Marketing Tips As a 21st century marketer, you already know that data is an important player in the content marketing game. Data helps us understand who our audience is, what they care about, and how our content impacts their decisions. It helps us connect all the dots — and continue to find new dots as attitudes, needs, and preferences change. But is your content marketing strategy taking advantage of all of the data you have at your disposal? Or is some data left on the cutting room floor? As TopRank Marketing’s own Lee Odden recently wrote on the topic of data-informed content marketing:
“When it comes to content, creators are traditionally more art than science, and using data to guide editorial planning is still not an advanced skill for many companies.”
Not too long ago, Forrester reported that companies only use 12% of the data they have at their disposal. The remaining 88% of data is wasted and left unused. But imagine how much more effective your content marketing efforts would be if you upped that percentage even a few points — let alone to 100%. With that said, we want to help you up your data gleaning skills and get the most out of your search, social, and behavioral data. Below are our top tips for becoming a better data-informed content marketer and really boost your content performance.

#1 - Create a segmented content pipeline.

Odds are, you already track your customers, the pages they visit, how long they stay, and the actions they take on your site. After all, it’s Content Marketing 101 to track your audience and their behavior, but this doesn’t paint a complete picture of your content and how it’s performing. To get a complete, 360-degree picture, you need to analyze the types of content you’re creating and draw some conclusions about performance. Start breaking down your content by bucketing your pieces by length, stage of the funnel, topic, keyword, and other categories that could influence audiences. You can typically find this information in your content management system (CMS), content marketing platform (CMP), or your editorial calendar. At TopRank Marketing, we’ve developed our own dashboard that integrates with various data sources such as Google Analytics and Google Search Console, as well as pulls in our own categories and details to help us segment and analyze how our own content, as well as the content within our client programs, is performing. Here’s a little peek at how we segment: Content Segmentation Example Once your content has been segmented, it’s not only easier to see what types of content perform best, but also when they reach their peak performance and with whom. If a pattern starts to emerge, you can then fill up your content pipeline with items that can replicate that same success. [bctt tweet="Use the #data at your fingertips to create a segmented content pipeline. - @aleuman4 #contentmarketing" username="toprank"]

#2 - Monitor social activity and engagement.

Of the world’s 3.7 billion internet users, 2.7 billion of them are active social media users, according to We Are Social. That’s roughly 35% of the world’s population logging onto social media to discover trending content and share messages with their networks. With that in mind, using social media to distribute your content is a no-brainer. Plus, social networks make it easy for your to track your content’s social engagement through likes, retweets, shares, mentions, replies, etc. But your own social media profiles and posts aren’t the only thing you should be monitoring if you want to create a more data-informed content strategy. Because social is such an important marketing channel, your competition and industry thought leaders will be on social as well. Monitoring their profiles and content, as well as your own, using tools like BuzzSumo or Follwerwonk can help you discover what types of content is really resonating and identify gaps in your own content plan. BuzzSumo Example Data-Informed Content Marketing It’s also a good idea to take a look at your top followers and customers on social to see what types of content they like and share with their own followers. With this data in hand, you can create content that is more suited to their interests, increasing your social engagement. Read: 12 Industry-Specific Opportunities for Boosting Social Media Engagement

#3 - Refine and create new audience segments.

How are your current audience segments built? More often than not, they’re bucketed based off of demographic data. But your audiences are more than their age, location, or gender. They’re real people with real interests that you can use to your marketing advantage. You just have to find them first. Deliver more relevant content to your customers by further drilling down your audience segments beyond what Google Analytics’ Audience Overview provides. For example, after performing a deep dive into your Google Analytics, social, email, and transactional data, you can perform new segmentation based on where each person is in the funnel, the types of content they’ve engaged in, what they’ve purchased, shared, etc. Your audiences should never be set in stone, either. People change over time and your audience segments should, too. With new audience segments formed with specific criteria, you have more opportunities to create content tailored just for them, improving your engagement rate. [bctt tweet="Your audiences are more than their age, location, or gender. - @aleuman4 #contentmarketing #data" username="toprank"]

#4 - Use behavioral data to find what’s valuable.

When creating a nurture campaign or onboarding experience, it’s tempting to throw everything in your arsenal at your audience. This way they have everything they need to know to make a decision, right? The problem with this approach is that “everything” probably isn’t relevant to them. To really get a sense for what matters to each of your audience segments, take a look at your customers’ past behaviors and actions. In analyzing your past campaigns, is there a common touchpoint where customers dropped out or converted? If so, it’s your job to determine what contributed to or influenced this behavior. Was it the content, timing, or cadence? This practice will help you identify what your audience finds valuable and allow you to create campaigns that only present relevant and helpful information. Read: 6 Best Practices for Nurturing B2B Marketing Qualified Leads

#5 - Repurpose and redeploy what didn’t work.

Failure is really just a masked opportunity. Part of being a data-informed marketer is taking information from what worked and what didn’t. If something failed to engage an audience or drive conversions, that is an opportunity to rework and improve — not throw something away and start fresh. Repurposing your content is not only sustainable, but it also has the chance to improve your reach, engagement, completed calls to action, and more. Instead of scraping content that might have flopped or didn’t get the social engagement you were aiming for, dig deeper into the data to find what part of your content didn’t work. If no one clicked on your content to begin with, fixing the problem could be as simple as updating your promotional messages (e.g. emails, social messages, etc.) or meta description and title tags. Alternatively, if readers are exiting your content early, you may need to add more meat to your content to pique their interest and keep them reading longer. The bottom line is that there is no such thing as bad results — even a “bad” result can tell you an awful lot about what’s happening with your content. [bctt tweet="Failure is really just a masked opportunity. -  @aleuman4 #contentmarketing #data" username="toprank"]

Eliminate Your Content Outliers

By using the advice above, you can begin to create an effective content marketing strategy that works and weed out the practices that don’t. Get a jump start on removing those bad habits by removing these five outdated content marketing tactics from your playbook.

The post How to Become a Better Data-Informed Content Marketer appeared first on Online Marketing Blog - TopRank®.


Article Source: http://bathseoexpert.blogspot.com/2018/01/how-to-become-better-data-informed.html

Monday, 8 January 2018

Content Marketing Evolution: 5 Major Content Marketing Trends for 2018

Content Marketing Trends 2018

Do you remember upgrading from an old square TV to a high-definition model? It was an amazing leap forward in the viewing experience.

Then came 3D televisions…and no one really cared. Then even bigger screens, then curved displays, OLED, smart TVs, 3D and 4k. None of these advances have really fired up the imagination of the TV-buying public. These incremental improvements just aren’t compelling enough to inspire me to upgrade.

The same thing happened with smartphones. The iPhone’s touchscreen-only design was revolutionary, and now every modern phone is a sleek rectangle. Since then, it’s been incremental change and vanity features. I can unlock this phone with my face instead of my fingerprint? And I can turn into an animated dancing unicorn? Yawn.

Content marketing had its watershed moment a decade ago, marking a monumental shift in the way marketing works. Hard selling and SEO trickery gave way to relationship-building and bringing real value to customers. Since then, we’ve been refining the formula. We’ve added new gimmicks and made small adjustments. But marketers are long overdue for a new paradigm shift.

When you’re watching content marketing trends for this year, look deeper than the marketing equivalent of 4k and curved displays. Look for the quiet revolution that is starting to take hold—look for the fundamental changes in the way we approach content.

Here are my picks for the next major movements in content marketing.

#1 – Long-Form Content

As I’ve said before, content is moving beyond the 500-word blog post. Consumers and B2B buyers simply want more depth and value than short content can provide. Even if your 500-word post does attract significant traffic, it has an inherently short life span.

Orbitmedia’s yearly blogging survey shows that the most successful bloggers are spending more time creating longer posts. The average length of a typical blog post has risen from 808 in 2014 to 1,142 in 2017.

These longer posts are attracting more audience attention. The percentage of bloggers reporting “strong results” goes up steadily with the average word count of their posts:

Average Length of Long-Form Content

While short blog posts still can serve a marketing purpose — attracting subscribers, promoting thought leadership — the most successful will re-evaluate short-form content as the basic unit of content marketing. Ungated long-form content is vital to meeting audience expectations.

#2 – Consistency & Quality over Quantity

As marketers shift from short-form to long-form content, it’s going to get harder to maintain a daily (or multiple times daily) publishing cadence. Daily publishing has been the table stakes for blog content for years, but there’s untapped value in slowing the cadence. You know the drill: The amount of content keeps increasing, while people’s time to invest in content stays the same. If you’re challenged to keep up your daily cadence, odds are your audience is, too.

Our clients at LinkedIn Sales and Marketing Solutions EMEA dropped to 2-3 long-form posts a week last year, and have seen their readership continue to rise. The shift inspired our blogging team to try the same experiment on the TopRank Marketing Blog in 2018. More value, less content, delivered consistently — it’s a paradigm shift from “post daily, however much you can, even if it’s 300 words.”

#3 – Influencer Marketing Ecosystems

At the least sophisticated level, influencer marketing is essentially celebrity endorsement. You pay the influencer, they promote your brand, and the relationship ends as soon as the check clears. 2017 may be remembered as the year the influencer bubble burst, as the payouts grew astronomically and high-profile influencers proved problematic.

We published Influence 2.0 in January of last year to help marketers reach the next stage of influencer marketing maturity. Sustainable influencer marketing is relationship-based, co-creation based, and provides mutual value for influencers, marketers, and audiences.

The ultimate goal is to move beyond one-off collaboration with individual influencers. It’s about creating and nurturing a community of influencers, all of whom are aware of each other’s work with the brand. This influencer ecosystem takes relationship-building to the next level, and can result in a steady stream of great content.

Check out our top influencer marketing posts of 2017, as well as more insights from Lee Odden on what’s coming in 2018.

#4 – A New Focus on ROI & Attribution

As the functions of sales and marketing increasingly overlap, marketers need to get serious about proving ROI. We’re in the revenue business just as much as our partners on the sales side, and everything we do should have measurement built in. Yes, even top-of-funnel content meant to generate awareness. Do you know the value of a visitor to your website, a subscriber to your blog, or a filled-out landing page form?

If you don’t have clear answers to the above questions, you’re not alone. According to CMI and MarketingProfs’ annual content marketing benchmarks, only 35% of marketers can accurately measure ROI. Even in the top performers, only 55% are measuring ROI consistently.

In 2018, content marketers who can properly attribute ROI and prove the value of their efforts will be more successful. So it’s time to nail down the value of your content marketing, measure it, optimize it, and give dollars-and-cents reports to the C-suite.

#5 – Strange New Formats

I used to hate the phrase “consuming content.” Okay, so I sort of still do. But my loathing for that phrase may be short-sighted. It seems simpler to say, “reading content,” but that’s still thinking in terms of print, blog posts, eBooks and infographics. Our definition of what constitutes content has already moved beyond these forms, and is going to change radically in the coming years.

Video content production soared in 2017, as marketers figured out how to cheaply produce video and we began dipping a toe into livestreaming as well. In 2018, we can expect to see more video and more strategic use of live video. Audio content is on the rise, too: Podcasts are still surging in popularity and showing no signs of slowdown. And interactive content is getting easier, too — it’s simpler to make increasingly cooler end products.

But the definition of content is about to get even wider. Chatbots will need compelling writing to bring them to life. Amazon Echo and Google Home are new platforms for completely novel types of content, such as the American Heart Association’s CPR instructions and Neil Patel’s Marketing School. Augmented reality is coming to the masses, offering new ways to tell stories and engage an audience.

The Next Evolution

Content marketing is long overdue for a radical redesign, and all signs indicate the next evolution is already in progress. What content is, what forms it can take, how we amplify and measure it — these fundamental aspects of the discipline are all up for debate. It’s up to all of us to stay flexible, stay up-to-date, and most importantly, keep listening for what our audience says they need.

What do other marketers have to say about content marketing in 2018? Read Content Conversations: Content Marketing Predictions for 2018 featuring insights from Ann Handley, Joe Pulizzi, Chris Brogan, Alexandra Rynne, Tim Washer, Dayna Rothman, and Chris Moody.


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© Online Marketing Blog - TopRank®, 2018. | Content Marketing Evolution: 5 Major Content Marketing Trends for 2018 | http://www.toprankblog.com

The post Content Marketing Evolution: 5 Major Content Marketing Trends for 2018 appeared first on Online Marketing Blog - TopRank®.


Article Source: http://bathseoexpert.blogspot.com/2018/01/content-marketing-evolution-5-major.html

Friday, 5 January 2018

Digital Marketing News: The Visual Internet, Influencer Marketing Trends, Sneaky Ads

How to Keep Up With the Rise of the Visual Internet [Infographic] Online media is increasingly visual — from personal photos to branded motion graphics, gif and videos. How can you keep up with the rising need for visual content? This infographic shares tips to help you stay on top of the trend and keep your viewers engaged. MarketingProfs 10 Million People Used Facebook Live on New Year’s Eve It probably won’t come as a shock that, for most, the tradition of cozying up around an antennaed TV to watch the ball drop on NYE is behind us. Because in front of us — right in front of our faces — is Facebook Live. Ringing in 2018, Facebook Live topped their activity from the previous year’s NYE festivities, with people sharing 47% more live videos than last year.  Facebook Media Google’s Rich Results Tool Allows for Testing of Structured Data Google has a way of defining things (“Conversions” for instance) and now, they’ve defined Rich Results. “Rich Results” has been coined as a phrase to refer to rich snippets, rich cards and other “rich” additions to a website’s content. And Google’s new tool will test for all types of structured data that can be shown as rich results, pulling from sources including JSON-LD, Microdata and RDFa. The tool currently works for recipes, jobs, movies and courses, and Google plans to expand to more data types. Search Engine Journal Top Influencer Marketing Trends & Challenges of 2018 Of the influencer marketers surveyed by Linqia, 76% predict that their top challenge in 2018 will be determining the ROI of their influencer marketing programs. In addition, 52% of those same influencer marketers plan to adopt the trend of running influencer marketing programs that leverage multiple types of influencers, and 44% will use influencer content to improve the performance of other channels. MarketingProfs What Millennials Are Killing Now, And 24 Other Insights We Can Glean by Analyzing Tweets 6,000 tweets are posted every second, and anybody who’s stayed up past bedtime scrolling through the Twitterverse can attest that, yes, it can all add up to a LOT of noise. But each tweet is also a piece of data. Brandwatch has analyzed billions of those tweets, which they refer to as “live human thought,” and answered some of our most burning questions: Who was the most talked about character in Game of Thrones Season 7? Does Starbucks spell my name wrong on purpose? Brandwatch 2018 Will Be the Year Chatbot Conversations Get Real AT&T recently revealed plans to roll out a “mobile 5G” network in a dozen markets by the close of 2018. The company indicated that the network would bring 5G service to everything from mobile and VR to car AI and home TV. Not to be left out, Verizon, Sprint and T-mobile are all working towards 5G as well — all with nuanced approaches.  VentureBeat On Facebook, Viral Reach for Branded-Content Ads Eclipses Standard Ads New research from Shareablee shows that branded-content ads get twice as many organic or earned impressions as they do paid impressions on Facebook. Organic impressions for the average Facebook ad make up less that 10% of impressions from paid promotion. Creating shareable content that performs well organically — with a little help from paid promotion  is proving to be a winning combination. MarketingLand One In Ten Publishers Say They're Not Labeling Native Advertising Two new studies from the Native Advertising Institute show that about 10% of news and magazine publishers aren’t properly labeling their online native advertising. These publishers largely cited "meeting budget demands" as their reason for doing so, even though 25% say this practice is one of the biggest threats they see to native advertising. MediaPost Snapchat May Force Users To Watch Three Seconds Of Ads Before Skipping To help increase their perceived value in the market, Snapchat is considering making their ads skippable only after the first three minutes. Currently, Snapchat users skip ads within the first second of viewing, where the industry standard for a successful ad lies around the two second mark. AdAge Six Surprising Facts About the Way We Spend Our Time with Media Believe it or not, in a world where we’re continually surrounded by media, some stats about its use can still surprise us. For example, U.S. adults spend more time listening to on-air radio than they do on social networks. eMarketer 2018 Will Be A Pivotal Year For Facebook’s Video Ambitions Mark Zuckerberg has recently proclaimed that he sees video as a "megatrend." True to form, this trend has caused Facebook to act by placing video first across the Facebook group of apps. The platform has upped their investment in video already, but it plans to invest an additional billion dollars in 2018. Digiday On the Lighter Side: The Real Story Behind Steak-umm’s Delightfully Weird Twitter Account - AdWeek Sneaky Ads: In China, the Characters From the Show Appear in the Commercials, Too - Ad Age TopRank Marketing In The News: TopRank Marketing Blog - 109 Content Marketing Blogs to Watch in 2018 (Broken Down By Category) - SnapApp Caitlin Burgess - The Trendiest Marketing Content of 2017 - LinkedIn Lee Odden - The Most Impactful Tips from the Biggest Marketing Minds of 2017 - LeadMD Amy Higgins - A Year of Great Content in Review: 19 Best Pieces by Prowly Magazine Contributors in 2017 - Prowly Lee Odden - Lee Odden to Keynote Pubcon Florida 2018 - PubCon What was the top digital marketing news story for you this week? We’ll be back next week with more digital marketing news! Have something to share in the meantime? Tweet us @toprank or drop me a line @Tiffani_Allen.

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Article Source: http://bathseoexpert.blogspot.com/2018/01/digital-marketing-news-visual-internet.html

Wednesday, 3 January 2018

7 Examples of Brands Leveraging Twitter for Social Customer Care

Twitter Customer Care

These days, there’s little doubt that social media is plays a pivotal role in a brand’s marketing strategy. After all, with roughly 2 billion internet users on social networks and counting, there’s massive reach and resonance potential.

But couple widespread adoption with shifting consumer preferences and expectations—and the smell of major change is in the air. Social media is no longer just a marketing tool and a space to encourage positive engagement with your audience, it’s a customer service opportunity that deserves every marketer’s attention and action.

As Dan Gingiss, McDonald’s Corporation’s Senior Director of Global Social Media, told me in his Behind the Curtain interview a few months back: marketers need to stop thinking that customer service is someone else’s problem:

“When we interrupt people’s social media feeds with marketing messages, we hope that they will engage with our fun and interesting marketing content. But sometimes, all we do is remind them that they had some other problem with our brand. Since social media is the first and only channel where customers can talk back, marketers need to listen and engage.”

Twitter presents one of the most unique and challenging social care opportunities. It’s real-time, fast-paced environment seems to be a go-to place for consumers to air grievances, call out for help or sing a brand’s praises—something Twitter itself has recognized.

“Fifty years ago, the 1-800 number revolutionized customer service. Customers suddenly had a free, live connection to companies from the comfort of their homes,” Twitter says in its Customer Service on Twitter Playbook. “We are at a similar inflection point for how brands deliver customer service: today, people are contacting brands via Twitter with the expectation of a helpful and human response; all on stage for the world to see.”

With that said, over the past few months, several B2B and B2C brands with social customer care programs have caught my eye on Twitter. Below I share some those brands and respective examples.

#1 – Amazon

From children’s books to groceries for tonight’s dinner menu, there’s no question that Amazon is revolutionizing the way we shop for nearly everything. So, it may not surprise you that they’ve stepped up to meet consumer demand for fast and personalized customer service on social media. In fact, like many brands are now doing, Amazon has a dedicated support account on Twitter: @AmazonHelp.

But what’s really impressive is that the Twitter helpline is equipped to offer support in multiple languages including English, French, German, Portuguese and Italian. In addition, customer service agents include their initials on all communications, which adds a human element. Finally, it appears that Amazon helpers are also on the lookout for opportunities to engage with happy customers who haven’t even engaged them directly.

This example is sort of a roll up of these traits. With a customer expressing his happiness for being able to watch a series on Amazon Prime, Amazon responds with a question to continue the engagement and a GIF to make a splash—and all in Spanish, with the conversation carrying on for a few tweets.

Amazon Social Care Example

To me, all this signals their deep commitment to meeting their customer’s needs and building relationships. And from a marketing perspective, this certainly strengthens the value add of their brand and reinforces loyalty.

#2 – UPS

Like every courier service, UPS has an important job to do: get every package delivered to the right location, at the right time, and without any damage to the package contents. However, on a daily basis, UPS is tasked with delivering roughly 19.1 million packages and documents around the globe—so mistakes most certainly happen for one reason or another.

But for anyone who’s ever been waiting on a special package, mistakes really rile us up and we don’t really care what the circumstances are. After all, couriers are in the business of delivering—so if things go wrong, we expect a quick fix. To provide that fast service and meet their customers where they’re comfortable, UPS has established a customer service Twitter account: @UPSHelp.

What stood out to me, is that UPS utilizes Twitter’s private messaging feature. To resolve any issue, UPS needs the tracking numbers for the packages involved, which is private customer information. So, more often than not, you’ll notice a “Send a private message” option at the end of a tweet. This makes it easy for customers to take the next step to get their gripe resolved and protect their information.

UPS Social Care Example

#3 – Intel

While any organization engaging in social care is bound to field customer complaints, sometimes providing a great social care is answering simple questions and real-time troubleshooting.

Intel is a great example of a brand delivering precise recommendations and resources to help their customers troubleshoot a range of issues. In addition, like UPS, Intel also leverages the “Send a private message” feature when appropriate to take a public conversation private. In the example below, Intel gives this customer everything he needs to solve his issue.

Intel Social Care Example

#4 – Constant Contact

Constant Contact has built its business on helping their customers communicate effectively with their respective audiences. So, it’s only right that they’d make easy and fast communication a priority by engaging in social care.

Like others on our list, Constant Contact has a dedicated customer service account on Twitter: @CTCTHelp. What I found interesting here is the proactive communication that’s happening. Customer service reps aren’t just responding to inquiries and complaints, but also sharing important information and reminders—from holiday best wishes and grammar tips to links to the latest product updates and bug fixes.

Constant Contact Social Care Example

#5 – Starbucks

After nearly 50 years in business and with thousands of stores worldwide, there’s no question that Starbucks has cultivated a massive and loyal following of coffee fanatics around the globe. But while the deep brand affinity Starbucks has built is a testament to their product and service, like any business, fans can be just as easily dismayed as overjoyed.

So—from a customer lamenting the end of a seasonal drink’s annual run and bad service experiences to a happy customer indulging in her first Peppermint Mocha of 2018—Starbucks embraces all feedback and makes it a point to respond to (apparently) every engagement with the brand on Twitter. To really drive it home, Starbucks appears to be continually monitoring related hashtags and even non-tagged mentions of the brand, to level up its “we’re here for you” persona in real life and on Twitter.

Starbucks Social Care Example

#6 – Buffer

The award for calming, empathetic and personalized social care goes to Buffer. Whether someone is throwing out an idea for improving the platform or experiencing a performance issue, Buffer helpers make a serious effort to let folks know they understand their frustration, are there to help and can work to find a solution. Also, whoever is responding to a request or complaint always signs their full name within the Tweet, adding an extra human touch and level of transparency.

Below is a great example. The user is asking for some scheduling information guidance, and Buffer’s Octavio delivers with a detailed, personalized and upbeat response.

Buffer Social Care Example

#7 – LinkedIn (client)

There may be no better endorsement of the importance and benefit of embracing customer service on Twitter than other social networks taking part in it all. Such is the case with LinkedIn. Through its dedicated @LinkedInHelp account, the LinkedIn Customer Service team is standing at the ready to offer guidance and help troubleshoot issues.

As with others mentioned in this post, LinkedIn helpers provide personalized responses to users, signing each message with initials or a full name. While the example below is a simple and easily remedied issue, the service rep attached a screenshot to make it easy for the user to find the menu item they’re looking for, but also added additional troubleshooting instructions just in case.

LinkedIn Social Care Example

Great Social Care = Better Brand Experiences

While most social customer care programs are likely administered by a brand’s customer service team, the marketing department can and should be a dedicated partner. At the end of the day, more and more people are using Twitter and other social media sites to share their brand experiences—and those experiences not only have the potential to impact a brand’s identity, but they’re also gold mines for marketing insights.

The bottom line? If your brand isn’t on the path to providing social customer care, now is the time to consider making moves. As social media becomes increasingly embedded in our daily lives and culture, brands have the opportunity to use social care as a marketing advantage and relationship building tool.

What brands have caught your eye on Twitter for their social care efforts? Tell us in the comments section below.


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© Online Marketing Blog - TopRank®, 2018. | 7 Examples of Brands Leveraging Twitter for Social Customer Care | http://www.toprankblog.com

The post 7 Examples of Brands Leveraging Twitter for Social Customer Care appeared first on Online Marketing Blog - TopRank®.


Article Source: http://bathseoexpert.blogspot.com/2018/01/7-examples-of-brands-leveraging-twitter.html